This document provides information about our use of cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below, with a note as to whether we use them; and then some details of the actual cookies on the site, their purpose, and what to do if you do not consent to any specific cookies being used. 

Please note however that since we only use cookies where they will be of benefit, restricting cookies may impact on the functionality of the website.

Category 1: Strictly necessary cookies: These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies certain functions such shopping baskets or e-billing cannot be used. 


Category 2: Performance Cookies: These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.  


Category 3: Functionality Cookies: These cookies remember choices you make to improve your experience.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. 


You may be able to block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

By using our Website, you consent, where such consent is necessary and valid under applicable law, to our use of cookies and the placement of these cookies on your device for the purposes described in this Cookie Policy. If you do not consent to cookies being placed, you must notify us of the cookies to which you do not consent.





Additional Information

Add This

3. Functionality

Used to track interactions with share buttons:


3. Functionality

Used by Angular Translate to store the current culture

Application Insights

2. Performance

Used by Application Insights to track application telemetry


1. Strictly necessary

Stores the user's encrypted authentication ticket when using forms authentication.


1. Strictly necessary

Keeps the user session ID for security reasons.

Google Analytics

3. Functionality

Used to track user engagement:


1. Strictly necessary

Specifies which cookies are allowed by the visitor.


1. Strictly necessary

Store's a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery.

Note: The Level of CMSCsrfCookie was changed to System in hotfix 9.0.44 (to avoid errors for users who disable all cookies). In older versions, the cookie has the Essential level.


3. Functionality

Stores OpenId user identification for authentication purposes.

<Window name>_<Group ID>_roomID

3. Functionality

Stores bindings between groups of chat web parts and chat rooms (for a specific window or tab).


3. Functionality

Remembers if the Automatically initiated chat web part was shown to the user (prevents multiple chat initiation messages).

chat_kick_roomid_<room ID>

3. Functionality

Indicates that the user was kicked from the specified chat room (and is not allowed to return).


3. Functionality

Stores the login state for the Chat application (indicates if the user is in the online state).


3. Functionality

Indicates if the user is logged in to the support chat.


3. Functionality

Used to track conversions for the test and maintain consistent page content for the visitor.Stores the name of the page variant assigned to the visitor, the list of performed conversions and information whether visitor is included in A/B testing specified by an A/B test.


3. Functionality

Body element class to provide accessibility standards.


3. Functionality

Stores the name of the current visual theme to provide proper design to the dialog windows.


3. Functionality

Stores the current step of Wizard layout web parts.


3. Functionality

Keeps a list of Question-Answer forum posts in which the user user voted for an answer to prevent repeated votes.


3. Functionality

Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.


3. Functionality

Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.


3. Functionality

Stores the currently selected MVT combination for editors in the administration interface.


3. Functionality

Stores the visitor's preferred content culture.


3. Functionality

Keeps a list of pages that the user rated to prevent repeated votes.


3. Functionality

Stores a reference to the user's active shopping cart.


3. Functionality

Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.


3. Functionality

Keeps a list of polls where the user voted to prevent repeated votes.


3. Functionality

Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.


3. Functionality

Live ID authentication cookie.


3. Functionality

Stores the web analytics Campaign assigned to the visitor.


3. Functionality

Stores persistent HTTP context after a page is reloaded. Used for tracking of shopping cart events.


3. Functionality

Stores the channel which the user came from (e.g., email, Facebook, Twitter, etc.).


3. Functionality

Used by the Strands Recommender solely for its own purposes. The cookies are managed on the Strands side.


3. Functionality

Stores all the web analytics Campaigns, which should be tracked within a JavaScript snippet.


3. Functionality

Stores the URL referrer from which the user arrives on the website.


3. Functionality

Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.

Twitter Typeahead

2. Performance

Used to store typeahead suggestion data